- We ship both locally and worldwide.
- All orders are shipped within 24-48 hours on business days
- Local orders take 1-3 business days to be delivered.
- International orders take 5-12 business days to be delivered.
- Shipping times might vary depending on location, shipment method and other factors.
- Free shipping on all orders over $99.
- Additional costs for international customers
Can I track my order?
Yes, all orders from LittleMissy, are sent via a traceable method. You will be emailed a tracking number upon dispatch. For Australian orders, you may use the tracking number emailed to you to track your order on the Australia Post website: https://auspost.com.au/track
I sent an email but have not received a reply, why should I do ?
Please ensure you are emailing the correct email address (email@example.com). Please allow up to 24 Business hours to receive a reply. We aim to reply to all emails as quickly and as efficiently as possible although please keep in mind that due to the high volume of emails we receive each day, it can take us up to 24 hours to get back to you.
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal and Afterpay.
Note that additional exchange fee may apply if your currency is other than AUD dollars.
I have made a mistake with my order, what should I do?
Unfortunately, we all make mistakes but amending orders can be difficult. Please get in contact with us via (firstname.lastname@example.org) and we will do our best to fix the situation. To avoid this please ensure you review your order carefully before confirming at checkout.
Do I have to pay any tax on my purchases?
For purchases outside of Australia, you may be required to pay duty tax on your orders. Please ensure you are aware of the possible charges you may incur in order to release your goods. We do not offer refunds if you refuse the package due to customs charges.
What is the fit of LittleMissy Outfits ?
All of our items are true to size based on an average sized child. We recommend choosing the size closest to your child’s standard sizing. If in doubt we recommend sizing up. Also refer to the description box of each item where we provide further in-depth details on that particular item and how they fit.
How long will pre orders take?
Your order will be dispatched in full once all pre-order items are in stock.
My item arrived and I’d like to exchange it for a different colour/size/product. Do you offer refunds ? How can I exchange my item?
Please note: all items being returned must be unworn, undamaged, unwashed and in saleable condition within 7 days of delivery. This means all original tags are intact and the items must be in their original condition. Failing to meet these requirements will result in your return not being successfully processed.
LittleMissy do not offer refunds due to change of mind.
If you do receive your package and decide you would like to send it back you have 7 days (for domestic orders) and 21 days (for international orders) to send your package back to our warehouse. Please ensure you fill out our returns form and send it back with your package. Return shipping Fees are the responsibility of the purchaser. For more information and details on where to ship your package please read our returns terms and conditions,
Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products, which means we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.
I have received my package and it’s faulty, what do I do?
LittleMissy take pride in packaging and processing all orders. In the rare chance you have received an item that has a fault. Please contact us immediately on email@example.com and we will send you a returns form to complete. All items must be returned within 7 days of delivery.
We (LitttleMissy) cover the costs for items returned due to fault.
Once your garment is received in our warehouse, it will be inspected. If deemed faulty beyond repair we will offer you a replacement if we have the item in stock or a full refund on the item will be issued.
We highly recommend inspecting all items in your order upon receiving. Even when purchasing for a baby that may not be born yet or a size for another season. This is to ensure any returns or credits that need to be processed can be done in the allocated time frame. Unfortunately we are unable to process returns if the items are not returned in this timeframe.
If you perceive an item to be faulty upon its arrival, do not use or wear the item as this will void its ability to be returned. Please contact our admin team with evidence of the perceived fault and we will arrange for it’s return.
I have a further question, who can I contact ?
For any further information please contact our admin team on firstname.lastname@example.org